Legal

Privacy Policy

Effective date: 9 July 2026

This Privacy Policy explains how SafarOS collects, uses, stores, and protects information when agencies, team members, and travellers use the platform.

We design SafarOS for operational travel workflows, which means agencies may process traveller information, booking records, document metadata, invoices, and related communication data in the service.

Information We Process

Depending on how SafarOS is used, we may process account details, agency profile data, traveller records, booking and itinerary details, document workflow metadata, invoices, payment tracking data, and application telemetry needed for security and reliability.

How We Use Information

We use information to operate the service, authenticate users, secure workspaces, support travel operations, improve product reliability, investigate incidents, and meet legal or contractual obligations.

Agency Responsibility

Agencies using SafarOS are responsible for ensuring they have an appropriate legal basis to collect and manage traveller and customer information within the platform.

Security

We use access controls, tenant isolation, authentication, and operational safeguards to protect data. No system is completely risk-free, but we work to maintain reasonable and appropriate security measures for the nature of the service.

Retention

Information is retained for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate operational or security needs.

Third-Party Services

SafarOS relies on third-party infrastructure and service providers, including hosting, authentication, storage, and error monitoring providers. Those providers may process data on our behalf as part of delivering the service.

Your Rights

Depending on applicable law, users or travellers may have rights to request access, correction, deletion, or restriction of certain personal information. Requests should be directed first to the relevant agency controlling the data, or to SafarOS where appropriate.

Contact

For privacy questions or requests, contact SafarOS through the support channel provided in your workspace or commercial agreement.